Shipping & Returns

Shipping methods

For U.S. Domestic Shipping:

• EMS (3-5 days), include $100 insurance and tracking number, Optional: purchase additional insurance to cover amount over $100

• Priority Domestic (2-3 days), No insurance included, include tracking number, Optional: may purchase additional insurance

• Parcel Post (8 days), No insurance included, include tracking number, Optional: may purchase additional insurance

• First Class Domestic (3 days), No insurance included, include tracking number, Optional: may purchase additonal insurance

• Flat Rate (7 days), Fedex Ground, include $100 insurance and tracking number, Optional: may purchase addtional insuarance
  
• Flat Rate (7 days), USPS Parcel Post, no insurance included. include tracking number, may purchase addtional insurance.

For International Shipping:

• Global Express EMS (7 days), include $100 insurance and tracking number, Optional: may purchase addtional insurance

• Priority International (6-10days), no insurance included, no tracking number included, Optional: may purchase addtitional insurance
  
• First Class International (6 to 10 days), up to 4lb only, no insurance included, no tracking number included. Ship at your own risk.

Tracking your package. Reporting Lost or Damage Package

Please note that we are not responsible for lost or damage packages during transit. Please submit lost or damage claims to the shipping carrier you used.

For international shipping. 

Please visit www.USPS.com for Tracking your package and Lost or Damage Claims. 

http://www.usps.com/insuranceclaims/intlclaims.htm or call 1-800-222-1811

For Domestic Shipping

www.usps.com
http://www.usps.com/insuranceclaims/online.htm or call 1-800-222-1811

www.ups.com or 1-800-742-5877

www.fedex.com 1-800- 463 3339

Flat Rate Shipping

• Flat rate shipping is only available to domesitc US address only, excluding APO/FPO, Alaska, and Hawaii.

• P.O. Box Address not included.

• Flat rate does not apply to Odd Sized Items including Wall scrolls, Posters, Calenders or extremely large figures which exceeds the maximum size of regular FedEx ground.

• Flat rate is limited to the largest size of an acceptable shippable box, which can hold about 5 to 6 normal 1/6, 1/7, 1/8 scale figures. If your order contains more than 5 figures, we will have to split your order into two shipments, which will count as two shipments cost.

• We can only hold up to 5 figures for you to take advantage of flat rate shipping. Additional figures will have to be shipped in a separate shipments.
• Hobbygen reserves the right to arrange and combine items from one or multiple orders as seem fit when using Flat Rate.
• Flat Rate will only cover up to $100 of insurance. Optional: additional insurance my be purchased.
  

Shipping Cost

You can calculate your shipping cost by adding an item(s) to the shopping cart and entering your location at the first checkout screen prior to checkout. Please note, you do not need to register or login to find out shipping cost.

If you need to change your address, please update your profile in your account on the website and notify us so we can update your internal profile immediately.

Taxes

All New York residents are required to pay sales tax 8.625% . Tax calculation are based on total order and shipping charge.

For international buyers, we are not responsible for the customs tax and tariff that is required by your country.

Additional Shipping Insurance

Shipping insurance is recommended for all shipments. FedEx includes $100 insurance. If the value of your shipment exceeds $100, additional insurance may be purchase at an additional cost upon request.

For international shipments, only using USPS Priority International Mail and Global Express (EMS) can be purchased insurance.

If you would like to buy additioanl insurance, please indicate it in the comment box during your checkout. We will add the additional cost to the total when we process payment. Please note that shipping insurance is not added automatically to your order.

Shipping Wallscrolls

Please note, due to the length of wallscrolls, they must be shipped separately with a separate shipping cost. For convenience in calculating shipping cost, please place a seperate order for wallscrolls.

International customers, due to shipping regulations, we cannot ship wallscrolls longer than 33 inches overseas.

Return Policy

All sales are final. We will accept returns on a replacement basis only. If the actual item is damaged or defective not caused by shipping or customer, please notify us within 3 days after you receive the item. Please provide pictures of the damaged item, and send us an email prior to returning the item. We will not accept return item unless you notify us and get approval for return prior to sending the item back to us. Please send your email to cs@hobbygen.com. Please send back the item within 5 days after you receive approval for return. Item must be in the condition as you describe in your email.

There is a 20% restocking fee for all unopen item return. Item must be returned in its original, unopened and unused condition with its original box and contents or packing, otherwise we cannot accept return. We do not refund shipping costs.

We do not accept any OPEN item return.

We Appreciate Your Business

We will provide you with the best customer services possible. If you have any questions or comments, please don’t hesitate to contact us.
Email: info@hobbygen.com